WASHINGTON — Tax preparation company H&R Block said a technical issue that prevented some taxpayers from filing their returns electronically on Tax Day has been resolved.
Earlier Monday, H&R Block confirmed a problem with its downloadable desktop software was preventing users from e-filing their returns. People using the online version, which H&R Block said is the vast majority of its customers, were unaffected.
The company said it was notifying the affected customers through a message in-app and as they reached out to customer service to let them know they are able to e-file.
For each day after the April 15 deadline to file taxes, there is a standard penalty of 5% on any taxes due for every month the return is late, up to 25% of the unpaid balance.
Penalties will not occur if tax documents are sent electronically or postmarked on or before April 15.
H&R Block's tax preparing software also charges a fee for e-filing, and some users have reported that the program is charging them multiple times while failing to complete the upload for the documents.
One person affected by the bug said in a post on X that their bank account was being charged every time they hit submit on their return while the software failed to send their taxes to the IRS.
In a reply, H&R Block told the customer that the charges were "temporary authorization holds" that would expire in 3-5 days.