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VERIFY: Yes, Verizon confirms a 'billing error' for some customers with 1-year free Disney+ subscriptions

A post with 53k shares now has Verizon customers double-checking their bills. The telecommunications company confirmed some bills may have a glitch, but it's okay.

WASHINGTON — QUESTION: 

Are some Verizon customers who got a free Disney+ subscription really seeing mistakes on their bill?

ANSWER:

Yes, a spokesperson for the company confirmed that they are aware of a "billing error" on some bills. Customers, however, were never overcharged.

SOURCES:

David Weissmann: Public Relations Manager East Area - Verizon Consumer Group

PROCESS:

When Disney+ launched, Verizon offered select customers the streaming service for free. Now some of those customers are warning about a strange charge on their bills for $49.99.

Everyone who got Disney plus through Verizon!!!! Check your bill!!!!!!!! Jake just sent me this so I checked mine!!! Well little did I know my media was wayyyy higher then expected !! ! I'd check...
CHECK YOUR VERIZON BILL!!! If you got the free year subscription to Disney+ from Verizon double check your bill because they were trying to sneak a $50 Verizon Media and Apps charge in there for...

The charge on the bill reads, "Verizon media and apps $49.99." Right below it reads, "Disney+ Monthly $0.00," leaving many people puzzled about what they're being charged for.

So we're Verifying: Are some Verizon customers who got a free Disney+ subscription really seeing mistakes on their bill?

A spokesperson for the telecommunications company confirmed some customers are noticing a minor glitch.

"We've identified a billing error where some wireless customers may see a line item for Media & Apps reflected on their bill," David Weissmann, a Verizon spokesperson, said. "This amount is not being charged to the customer’s bill total. No customer action is needed; we are working to remove the incorrect line item."

Here's how it might look on a bill:

Credit: FACEBOOK
A strange $49.99 charge appeared on some Verizon customers' bills

This person was billed $113.35 for three separate charges, but the total due only reflects the first two charges ($3.35 + $110.00) not the last one for "media and apps," ($49.99).

It’s a glitch, a phantom charge you didn’t actually pay for, but it also shouldn’t be there.

Weissman said the error isn't appearing on all customers' bills, or for all customers with Disney+.

So yes, we can Verify some Verizon customers did see a mistake on their bill.

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