A new year means new promises from Metro. Starting Wednesday, the transit agency will refund riders if they're more than 10 minutes late.
“With Metrorail on-time performance reaching a seven-year high in 2018, Metro is improving its Rush Hour Promise to customers in the New Year,” said a WMATA news release on Tuesday. The agency was giving refunds for rush-hour rides more than 15 minutes late.
“Through our Rush Hour Promise, we want to demonstrate to customers that they can have confidence in Metro’s reliability,” said a statement by Metro General Manager Paul Wiedefeld. “With a fleet of new railcars and vastly improved maintenance programs, we are now in a position to make an even stronger commitment to riders.”
The agency says 90 percent of Metrorail rides were on-time in September, pulling up the on-time average for the year to 87 percent. Just two years ago, trains arrived on-time only about 65 percent of the time.
Since Metro started Rush Hour Promise last year, the agency said it has given out $1 million dollars in refunds, stressing that’s half of what it forecast.
Riders will only receive a refund if your SmarTrip card is registered. You can do that here.