WASHINGTON (WUSA9) -- The DC Taxi Cab Commission has a new app they hope will connect customers with drivers but officials say it won't fix everything.
"If a passenger is able to wave their hand and gets service ... If they are able to push a button and get service and they're happy with it, then we've done our jobs," said Ernest Chrapprah, Chairman of the DC Taxi Cab Commission.
Officials say the app is not about increasing the competitiveness of cab drivers, it’s about expanding the way in which customers connect with drivers.
"We are not measuring success by how many trips are done in the day," explained Chrapprah.
The app allows riders to hail a taxi near their location and get a cost estimate which is the same price you would pay if you flagged a cab on the street.
You can even hail an SUV if you want. Since the soft launch last year, there's been a 350 percent increase in the number of customers using the app, however, cabbies WUSA9 spoke to said few people seem to know about it.
"Initially, [I did download the app] but I realized that it wasn't helping me in anyway because I have a dispatch system in my car. And it was hard for me to concentrate on my cellphone and on a computer screen at the same time while driving." said John Addison, a cab driver.
Commission Chairman Chrappah says a major launch is planned in the coming weeks and admits the app's capabilities will need to be modified and enhanced.
They recommend drivers and customers contact the commission and give their feedback. Just click the link to comment.