5 3 LINKEDIN 4 COMMENTMORE


Excerpts from CEO Mary Barra's address to employees on Thursday:

I first want to take this opportunity to again express my deepest sympathies to the families that lost loved ones and to those who were injured. I realize there are no words of mine that can ease their grief and pain.

But as I lead GM through this crisis, I want everyone to know that I am guided by two clear principles: First, that we do the right thing for those who were harmed; and, second, that we accept responsibility for our mistakes and commit to doing everything within our power to prevent this problem from ever happening again.

OUR VIEW: Nodding GM fell asleep at the wheel

The report is extremely thorough, brutally tough and deeply troubling. For those of us who have dedicated our lives to this company, it is enormously painful to have our shortcomings laid out so vividly. I was deeply saddened and disturbed as I read the report.

But this isn't about our feelings or our egos. This is about our responsibility to act with integrity, honor and a commitment to excellence.

To excel — to truly build the best auto company for customers — we have to change our behavior as well.

We have to personalize this challenge. Quality and safety aren't someone else's responsibilities. They are mine. They are yours. We all must feel a personal responsibility to see that this company excels at every level.

Together, we have to understand that the attitudes and practices that allowed this failure to occur will not be tolerated. Also, if we think that cleaning up this problem and making a few process changes will be enough, we are badly mistaken.

Our job is not just to fix the problem. Our job must be to set a new industry standard for safety, quality and excellence. To settle for anything less would be a profound error.

So if you are aware of a potential problem affecting safety or quality and you don't speak up, you are a part of the problem. And that is not acceptable. If you see a problem that you don't believe is being handled properly, bring it to the attention of your supervisor. If you still don't believe it's being handled properly, contact me directly.

This is a test of our character and our values. In the end, I'm not afraid of the truth, and I know you aren't, either. We will face up to our mistakes and take them head on.

5 3 LINKEDIN 4 COMMENTMORE
Read or Share this story: http://usat.ly/1hhMmUB