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SPRINGFIELD, Va. (WUSA9) -- Hundreds of stores across the Washington region offer discounts to military personnel and their families.

Some have even increased those discounts around the holidays like Memorial Day, when the country honors those who gave their lives to defend our freedom.

But what is advertised is not always what you get.

One local woman, the wife of an active duty Marine, tells WUSA9 that she was denied the 10 percent discount that Home Depot has long promoted.

Meredith, an Alexandria resident, does not want her last name used. She says the clerk at the Springfield Home Depot store was rude after denying her the discount on $50 worth of plants she was buying, even though she produced the required military identification.

She says the manager was more polite, but told her the long term discount policy had policy had changed.

She left without buying the plants, noting she had gotten a 10 percent discount earlier the same day at another Home Depot Store in Alexandria.

Several other customers waiting on line also left the store without buying anything after watching the exchange between Meredith and the clerk.

An email sent to WUSA 9 from Home Depot headquarters says the people at the Springfield store made a mistake and that the discount is still valid for active-duty military personnel, disabled veterans, retired military and their spouses and dependents.

WUSA 9's Call for Action Director Shirley Rooker says if you go into a store where you know there is a promoted discount, it is good to have a copy of the policy which you can get online.

Many websites help promote such discounts for military personnel. The following were recommended by Rooker:

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