Washington, DC(WUSA9) -- Despite our investigations and changes in Maryland law, some tow truck drivers just don't get it.
Before they can legally tow, Maryland law requires tow companies to replace the previous standard tow warning signs with much larger (24" by 30") new signs - but some are still towing despite invalid signs.
It happened to an 80-year-old grandmother. A towing company towed her coming and going - and WUSA9's investigative teamgot her money back after she contacted us.
Anne White, along time Bethesda resident, parked in the Bank of Georgetown lot in Chevy Chase near Whole Foods.
The bank had small, posted tow-warning signs, but since it was after hours, and it was just a few minutes, White parked.
She saysher car was towed from the lot in less than 15 minutes.
White's total towing charge: $298.00
WUSA9brought the issue to the attention ofthe towing company, Diversified Recovery, and the Bank of Georgetown whereWhite parked.
One hundred dollars for the towing charge.
Mileage --another 48 bucks.
Storage --$20 more.
White said she immediately called the number on the sign and says Diversified Recovery Towing told her the car had made the 20 minute commute from Chevy Chase to theirRockville lot.
Toget her car back to Bethesda, Diversified charged her a second towing charge of $125 more.
Maryland state law requires tow company warning signs be 24" by 30" inches; however, even the largest sign at Bank of Georgetown parking location wasn't close to being large enough to be valid.
The towing companyclaims it had a properly sized sign at the Bank of Georgetown parking lot and it may have been lost in a construction project.
We spoke to the Bank of Georgetown branch manager who intervened on Mrs. White's behalf.
Diversified Recovery issued Mrs. White a refund.
Maryland consumerscansue towing companies in small claims court and request four times the tow amount in damages if they were illegally towed.
If You Have A Maryland Towing Complaint, Agencies To Help:
Montgomery County Office of Consumer Protection:
Prince George's County, Department of Environmental Resources:
Consumers should ask to file for a "show cause" hearing