TAKOMA PARK, Md. (WUSA) -- Last November, Kat Wilderotter had a seizure while driving along Maple Avenue in Takoma Park. Her partner, Linda Cole, was driving right behind her and watched as Kat slammed into a telephone pole.
"After a seizure, a person is very disoriented, is very scared, it's a very terrifying situation for me,"says Wilderotter.
Emergency Medical Technicians took Kat to Washington Adventist Hospital, but when Linda tried to see her the front desk clerk said no.
"You would think this wouldn't be a problem," says Wilderotter. "Somebody who has just sheer terror and love and concern on their face, you would think that just the human part of the woman at the front desk would come out and say of course you two can be together."
They were kept apart until Kat's sister arrived. A decision that would seem to violate federal hospital visitation policies.
A year ago, President Obama ordered hospitals receiving federal funds to allow patients to designate their own visitors during a hospital stay. That includes same sex couples.
But, Joyce Newmyer, the hospital president of Washington Adventist tells Nine News they didn't do anything wrong.
"The care team is assessing and treating the patient and they need space and the time to do that before anyone accompanying the patient is allowed back in the emergency department. That we did not communicate that well, I'm very sorry for," says Newmyer.
Today, the Human Rights Campaign, the nation's largest LGBT civil rights organization called on the hospital to review it's policies to avoid this kind of miscommunication and says they can help.
"There's discrimination in cases of visitation, and out right denial of service and some hostility. And so we developed this process by which we found the best ways to educate the staff on their LGBT clients," says Tom Sullivan, Deputy Director for the Health Care Equality Index Survey.
HSC is asking the hospital to participate in theirHealth Care Equality Index Survey. That is something Kat hopes will happen soon.
"I'm just asking to be with my partner, that's it," says Wilderotter. "In my time of need."
Written by Marlene Davenport and Lesli Foster
9 News Now& wusa9.com