In a world of online shopping, why do people still shop in-person?

WASHINGTON (WUSA9) - On a sunny Black Friday, the Friendship Heights shopping area is buzzing. 

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"We came out today to get some fresh air, enjoy the beautiful weather, and I'm a hands-on person," said Kellee Perkins of Chevy Chase, MD. "I like to pick things up, try things on so, I got a big ol' shopping bag here so this is just the beginning!"

With her kids Peri and Tripp in tow, Perkins traded online shopping for the in-person experience. 

"They've been out of school all week, I've been working so this is our first day doing just some quality time," she said. 

Perkins tells a story different from mass consumer data. 

For the first time, the Retail Federation said the internet would be the top shopping destination this holiday season. 

The survey shows 59 % of consumers this year plan to shop online this holiday season.

Anthony Simmons of Alexandria, Va., said it isn't one of him. "Most of the stores I shop at, I've been there before, so it's a good personal relationship with the person," he said. 

His buddy, Louis Brown agrees. 

"For me, it's the relationships," Brown said. "I come to a store all the time, they know what I like, so they're able to pull some stuff to the side."

Simmons, Band their other friend Benni Tolbert started shopping at 6 am, snagging sales and filling the trunk.

"The prices were much cheaper, they were 20, 30 percent off, you could get it online," Simmons said. 

 While hunting for a discount, Holly Idleson of Northwest DC and her daughter Claire Simon are making memories money can't buy. 

"When I was little my mom used to take me here to shop because I grew up in this area, so it's a good tradition," Idleson said. 

In the warm, fall sun, one thing came to light: No online deal can match the value of the human touch.

"It was a nice chance to do something the two of us," Idleson said. 

© 2017 WUSA-TV


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