The Correct Way to Count Change Back....

I am often dismayed at the skill level of many service people who work in our country. Just check out the service at some of the franchised restaurants near WUSA on Wisconsin avenue and you'll know what I'm talking about. (When I was a teenager, my parents owned a "SIZZLER" steakhouse, so I have some experience in the world of franchised restaurants.) In most cases, management is to blame. Yes, the wages aren't the best, but there is no excuse not to train somebody to do the job they were hired to do.

Today, I pick on the way that change is given back. I HATE when a cashier just drops a load of coin and cash into my hand. What the heck is that about? I then have to count it myself to make sure that it's the right amount.

Back in the day, when I had to be a cashier, I was taught the best way to give change back. For example, a bill totals $11.21 and the customer gives you a twenty(20). dollar bill.

1. Keep the "20" on the top of the open part of the register across the bills that are in the drawer.
2. Give the customer 79 cents and say "that makes twelve (dollars)".
3. Then count out 3 singles and say "thirteen, fourteen, fifteen".
4. Finally give a five (5) dollar bill and say "and that makes twenty(20)".
5. Put the original "20" in the drawer and close it.

Now, you have counted the change for the customer and there is no doubt that the amount is correct. Consider the customer and exceed their expecations and you'll have great customers.