SILVER SPRING, Md. (WUSA) -- For the Arosemena family, the problem is not that the power is off -- the problem is that the power is ON.

An energized power line has fallen all over the roof of their house.Despite the risk of shock or fire, they say they cannot get Pepco's attention. 

A Pepco crew restored power to the Silver Spring neighborhood on Sunday. But the crew did nothing about the electrified wires that a branch ripped down and draped across their metal gutter.

"I have been calling Pepco since 10:30 Friday," says Coni Arosemena. "They laughed at me, they hung up on me. They told me they didn't have any reports."

The Arosemenas brought firefighters over to the house and they said all they could do was put up caution tape -- until Pepco shut off he power.

Despite the tape and the warnings, the family is even more worried that a neighborhood child will come by and grab the wires, which are just a foot or so off the ground.  "It took us two plus days to even acknowledge that it was an emergency," says Jaared Arosemena. "This is our 6th day into this problem... and we haven't seen one truck come through here."

They blame Pepco's CEO. "He's increased revenue by cutting crews and this is what you get." says Coni.  They hope he'll see this story and finally get the hot lines off their home.

Pepco sent us a statement on Thursday afternoon but still seemed a little confused about what's going on on Chartwell Dr.  The statement says the line was, "not energized" at the time of the incident, and that "the wire in the customer's yard was not energized."

But the line is energized now -- and it's is still down on the house.

Written and Reported by Bruce Leshan
9News Now & wusa9.co
Twitter: @BruceLeshan