Pepco's Conflicting Communications: Power's Back, Except Where It's Not

11:06 PM, Jul 3, 2012   |    comments
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SILVER SPRING, Md. (WUSA) -  Why can't Pepco do a better job of communicating with its customers?  As Andrea McCarren found in the Kemp Mill area of Silver Spring, the destruction in this neighborhood is among the worst caused by Friday's storm.

Imagine the surprise of the residents here to learn that on Monday night, they were removed from Pepco's outage map. When a resident called Pepco, he was told the power was back on. Clearly, it isn't.

"I am appalled, disgusted, chagrined, angry," said Betty Barnes, who lives here, expressing how she feels about the communications confusion over her powerless neighborhood.

"I don't need any more excuses. Get the job done. Get somebody here who will do it. Import them from anywhere. Canada, Texas, Afghanistan. I go for anyone. Anyone who can read and write and get this done, so I can go back home," said Betty.

The wreckage here is extraordinary. Snapped utility poles, downed wires and a neighborhood of 14-hundred customers who are getting increasingly fed up with Pepco's communications failures.

"It's really frustrating because we obviously don't have power.

I wish they would get their act together for that. I'm trying to be patient," said resident Nevada Kearney.

"I got a robocall and I got the notification on my app, there were no power outages anymore in my area," said Pam Miller of Bethesda.

So Pam Miller and her elderly mother cancelled their hotel reservations for the rest of the week.

"I cancelled my hotel reservations. I took her back to her house. I came back to mine, and neither one of us had power," said Pam. "Communication is power too. They're not communicating properly to the public and we need to be dealt with honestly."

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