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Consumer Alert: Buying Online Electronics

 Stephanie  Wilson     3 months ago
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WASHINGTON, DC (WUSA) -- The Better Business Bureau says beware of those online deals for electronics.

The consumer organization's president and CEO, Edward Johnson, says lookout for these five red flags of unscrupulous electronic stores.

The prices for items are too good to be true. Everyone is looking for a bargain on electronics and scammers use tantalizingly low prices to lure victims in. If the prices for items are well below those of trusted competitors, it's a sign to walk away.

Spelling and grammatical errors abound. Some phony electronics Web sites are created by scammers overseas. As a result, the Web sites, or span e-mails directing shoppers to the site, might have many grammatical mistakes or spelling errors.

The business accepts payments via wire transfer only. Scammers often ask victims to wire payment through Western Union or MoneyGram because the money cannot be easily tracked or retrieved in the case of fraud. The BBB recommends always using a credit card to pay for electronics online. If the Web site turns out to be fraudulent, you can dispute the charge with your credit card carrier and hopefully get your money back.

The business has a bad rating with the BBB. Always review the business's reliability report online at www.bbb.org to find out what rating it has received from the BBB. If you don't find a BBB Reliability Report, it doesn't necessarily mean the business is fraudulent, but it may indicate the business has not been around for long or has yet to develop a track record with consumers.

The Web site fraudulently uses security seals. Scam websites will often display the seals from certification organizations such as VeriSign, IQNet, or TRUSTe without authorization or falsely claim to be accredited by the BBB. When shopping online you want to look for the seals of trusted organizations and confirm that the business's use of the seal is legitimate.

You can typically do this by clicking on the seal which, if legitimate, will link you to a confirmation page of the certifying organization's site. The BBB warns, however, that some scammers have craftily created fake confirmation pages spoofing the real certifying organization's site so make sure you really have been redirected to the legitimate site by checking the Web address.

Are you on the Web site of the certifying organization? If not, the use of the seal is likely unauthorized. Double check your conclusion by directly visiting the Web site of the certifier to find their list of legitimate seal holders.

And, the most important, shop safely online and think before you click.



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